Each retail environment will differ in terms of the goods for sale, level of Security systems (CCTV, alarms etc) and this affects how thieves target it.
A retail security officer is primarily in place to act as a deterrent to a potential thief but also to protect our client’s goods, products, staff & premises. We believe in total accountability for the service we provide which is why we take careful time and effort when planning specific assignment instructions for your site.
Before commencing any contract our management will make a site visit and carry out a full survey. We will ask many questions and may offer advice on new ideas to deter thieves, where best to position Security Officers, and how often the area should be patrolled etc. Our method of incident reporting is precise and thorough.
Each daily task will be logged in sequence within the on-site Assignment book, incidents will be fully logged on Incident Report Forms and our control room can be contacted in the event of a serious incident. Our Operations Management team will pay regular visits to our officers to ensure all standards of service are being reached, and that all reporting is carried our correctly. In addition, we can offer a Store Detective service to monitor staff performance, theft and risk areas, including use of hidden
Our retail security officers are all fully trained to SIA Licence standards and receive additional in-house training on Physical intervention, Counter-Terrorism, and. Emergency evacuation procedures.